3rd place locally · Global Nominee
NASA Space Apps Challenge 2023
Firedots · Fire prevention and emergency information.
Explore FiredotsThe professional journey
Experience & beyond.
From technical support to AI-powered customer experiences. The work, projects, and communities that shaped how I build solutions.
01 / Career
Professional experience
A foundation in support and engineering, grown through research, entrepreneurship, and enterprise consulting.
Associate Services Consultant Designing AI, automation, and support solutions that turn complex customer requirements into practical workflows.
Mexico City · Hybrid
- Configure Advanced AI & Automation, Intelligent Triage, and conversational bots to automate complex use cases and reduce manual ticket volume.
- Lead implementations across Support, Guide, Chat, Explore, and Ultimate, connecting business requirements with scalable architecture.
- Coordinate client stakeholders with Engineering, Product, and Sales, and deliver knowledge transfer workshops for administrators and support teams.
Senior Specialist, Enterprise Support Enterprise support and solution delivery across XM Discover, from complex escalations to stronger client relationships.
Mexico City · Hybrid
- Diagnosed high-priority issues involving unstructured data ingestion, analysis, and visualization, collaborating with Engineering, Product, CSMs, and TAMs.
- Helped shape the Mexican team's first Success Check and contributed reusable engagement templates, knowledge articles, and colleague mentoring.
- Managed onboarding and delivery for 30+ enterprise clients. Automation and coaching initiatives reduced time to resolution by up to 90% and time to first response by over 90%.
Technical Project Manager Led software projects from requirements and scope to responsive interfaces and release.
San Luis Potosí · Remote
- Managed delivery with Agile, Scrum, Kanban, and Waterfall, using Jira, Trello, and Asana to coordinate the work.
- Translated stakeholder requirements into IEEE SRS specifications, project budgets, and contracts.
- Built interfaces with React, Astro, and Tailwind CSS, and supported automated delivery pipelines.
More experienceResearch, founding roles, and earlier positions7 roles
Research Intern A 12-week Mitacs Globalink research internship developing Elaina, an AI-enhanced learning platform.
Burnaby, Canada · On-site
- Coordinated an international team with Scrum and Jira.
- Built adaptable React and Tailwind CSS interfaces and refined the learning experience for children using user feedback.
Co-Founder Co-founded a student technology community focused on learning, innovation, and growth.
San Luis Potosí · Hybrid
- Helped create a space for IT students to learn, build projects, and participate in technology challenges.
- Handed community leadership to active students after graduating; retained the connection as a co-founder.
Co-Founder Co-founded a project development company spanning websites, UI/UX, mobile development, and databases.
San Luis Potosí · Remote
- Combined project coordination with frontend development and design.
- Projects included Pocket U, Healthy Hive, and Edufree, connecting practical product development with hackathon challenges.
Frontend Developer Designed and built mobile application components with Figma, Flutter, and Dart.
San Luis Potosí · Remote · Contract
- Contributed to interface design from the start of the project and integrated dynamic mobile components.
- Developed the connection to an Odoo-hosted backend to support data exchange between the app and server.
Frontend Developer Developed and maintained web and database systems for clients, with additional content and event support.
San Luis Potosí · Hybrid · Internship
- Worked with PHP, HTML, CSS, JavaScript, Bootstrap, MongoDB, and low-code tools.
- Wrote website copy and supported a live event for participants and the online audience.
Software Developer Supported database administration, T-SQL data operations, and technical project documentation.
San Luis Potosí · Hybrid · Internship
- Used Microsoft SQL Server Management Studio for database management and Transact-SQL for data queries and updates.
- Contributed to software requirements documentation using the IEEE SRS format.
Customer Technical Support Helped customers diagnose and resolve internet connectivity issues through remote technical support.
San Luis Potosí · On-site
- Diagnosed connection failures and supported remote connection repair and maintenance.
- Guided customers through modem configuration and resolved service questions.
02 / Making things happen
Projects
Selected work across customer needs, learning, and social impact. Open a project to explore my contribution and its supporting links.
Firedots Fire alerts and prevention education, connecting incident reporting with accessible safety information.
- Led UI/UX and project management, shaping easy navigation, user engagement, and team delivery.
- Designed an AI-powered emergency response solution, aligning stakeholder requirements and data integrity with the app's safety goals.
Elaina An AI-enhanced learning platform with chatbot experiences and interfaces designed for children.
- Contributed to project scoping and interface development with React and Tailwind CSS.
- Coordinated research delivery with Scrum and Jira and refined the experience using user feedback.
Servismedicamp A mobile service connecting migrant families with specialized healthcare in their home communities.
- Managed contract negotiations, IEEE SRS requirements, budgets, and phased delivery using AgilePM and Scrum.
- Migrated project tracking from Trello to Jira and integrated Jira with GitHub for development coordination.
- Coordinated project phases and issue resolution through deployment to Google Play.
More projectsHackathons, products, and early explorations9 projects
Alowes Marketing Solutions Frontend work for a marketing business focused on connecting technology, ideas, and people.
EWAP A platform for psychologists to manage their websites and improve visibility and client retention.
Room Reserve A travel booking concept with a virtual wallet and rewards for reservations made through referral links.
Healthy Hive A health and wellness community concept with personalized nutrition, exercise challenges, and progress sharing.
- Contributed frontend development and project management. The project reached the semifinals in the Salud Digna challenge.
Pocket U Personalized fanzines that make verified science information approachable and easy to share.
- Led project conceptualization and task coordination with Trello and Waterfall.
- Contributed frontend development with PHP, HTML, CSS, and JavaScript. The team won locally and received a global nomination.
Valofast A property valuation concept designed to make real estate assessments faster and easier to access.
Edufree A web platform connecting students with free professional education and learning resources.
- Built with an open-source web stack including Laravel, Tailwind CSS, Bootstrap, and MySQL.
- Reached the semifinals of the HCL My Learning Coach challenge.
MotivacionSecu A school website encouraging students to continue their education, with surveys and an administration panel for their teacher.
- Connected student surveys with a database and an interface for the teacher to review responses and results.
Depsthink A beta concept for mental health education, psychologist discovery, and appointment booking.
- Explored an accessible interface to help users find mental health information and connect with professionals.
- AI-assisted screening was a proposed feature; the project was a prototype, not a diagnostic service.
03 / Milestones
Honors & awards
Team achievements in technology challenges, with the work behind each recognition one click away.
1st place
Tulum Crypto Fest Hackathon
Room Reserve · Travel bookings and referral rewards.
Explore Room ReserveSemifinalist
Talent Hackathon · Salud Digna
Healthy Hive · A health and wellness community.
Explore Healthy Hive1st place locally · Global Nominee
NASA Space Apps Challenge 2022
Pocket U · Science communication through personalized fanzines.
Explore Pocket USemifinalist
Talent Hackathon · HCL My Learning Coach
Edufree · Free educational resources for students.
Explore Edufree3rd place
Videojuegos prevención y autocuidado
Feikbuk · A Godot game using branching decisions to teach young people about social media safety.
View Feikbuk code04 / Continuing to learn
Licenses & certifications
Training and credentials grouped by focus. Each entry includes its issuer, issue date, and credential link.
Zendesk, AI & customer experienceAI agents, Copilot, and the Zendesk product suite.9
- Credential
AI agents Advanced | Customer Onboarding Journey | Certification
Zendesk AI agents (Ultimate) · Issued Dec 2025
- Credential
Zendesk AI Agents - AI agents Advanced Product Training Certification
Zendesk AI agents (Ultimate) · Issued Dec 2025
- Credential
Zendesk AI | Copilot Product Training | Certification | GTM
Zendesk · Issued Dec 2025
- Credential
Omnichannel Agent
Zendesk · Issued Oct 2025
- Credential
Explore / analytics
Zendesk · Issued Oct 2025
- Credential
Messaging
Zendesk · Issued Oct 2025
- Credential
Guide / self-service
Zendesk · Issued Oct 2025
- Credential
Talk / voice
Zendesk · Issued Oct 2025
- Credential
Foundational Support
Zendesk · Issued Oct 2025
Project delivery & AgileProject management foundations and Scrum.2
- Credential
Project management fundamentals
Google · Issued Oct 2023
- Credential
Scrum Fundamentals Certified (SFC)
VMEdu · Issued May 2022
Engineering & designDevelopment, databases, networking, and UX.6
- Credential
User experience design basics
Coursera · Issued Aug 2022
- Credential
Software Engineering Fundamentals
Platzi · Issued Jul 2022
- Credential
Algorithms and Logical Thinking
Platzi · Issued Feb 2022
- Credential
Git and GitHub Professional
Platzi · Issued Feb 2022
- Credential
Database Fundamentals
Platzi · Issued Jan 2022
- Credential
CCNA: Introduction to Networks (ITN)
Cisco · Issued Jan 2022
Research, language & hackathonsProgram completion, English, and challenge credentials.6
- Credential
EF SET English Certificate (B2 Upper Intermediate)
EF SET · Issued Nov 2023
- Credential
NASA International Space Apps Challenge 2023 - Global Nominee
NASA · Issued Oct 2023
- Credential
Certificate of Program Completion
Mitacs · Issued Aug 2023
- Credential
BBVA Hackathon 2022
BBVA · Issued Oct 2022
- Credential
NASA International Space Apps Challenge 2022 - Global Nominee
NASA · Issued Oct 2022
- Credential
Talent Hackathon 2022
Talent-Network · Issued Jul 2022
05 / Building together
Community & organizations
Studevs
A community helping IT students learn, build, and grow together.
After graduating, I handed leadership to active students so the community could continue with its next generation of builders.
Meet the community ↗My founding work also includes Devsthink →
Volunteering
COVID-19 vaccine registry assistant
06 / Foundations
Education & skills
Bachelor of Engineering · Intelligent Systems
Universidad Autónoma de San Luis Potosí
A foundation in project management, web and mobile development, UI/UX, databases, cybersecurity, and networks.
Areas of practice
CX & solution delivery
- Client onboarding
- CRM implementation
- Support operations
- KPI optimization
- Relationship management
- Escalation handling
- Guidance & coaching
Technical stack
- HTML, CSS & Sass
- JavaScript
- React & Astro
- Flutter & Dart
- SQL & T-SQL
- Figma
- Jira & Confluence
- Netlify, Vercel & GitHub Pages
Project delivery
- Scrum, Kanban & Waterfall
- Project scoping
- Stakeholder communication
- Technical documentation
- User acceptance testing
- Use case mapping
Languages
- Spanish
- Native or bilingual proficiency
- English
- Full professional proficiency