Role
Zendesk · Mexico City, Mexico
Design and deploy Advanced AI & Automation (AIAA) solutions that translate complex customer requirements into scalable support workflows.
Contributions
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Configure Intelligent Triage and conversational bots to automate complex use cases and reduce manual ticket volume.
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Lead end-to-end technical implementation across Support, Guide, Chat, Explore, and Ultimate, helping clients migrate from legacy systems.
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Analyze support operations and recommend automation strategies to improve agent productivity and customer satisfaction (CSAT).
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Connect client stakeholders and engineering teams to deliver solutions aligned with strategic business goals.
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Deliver knowledge transfer workshops for client administrators and support teams to support adoption and long-term self-sufficiency.
Core skills
Zendesk · Advanced AI & Automation · Intelligent Triage · Conversational bots · CRM implementation · Solution design · Stakeholder communication